We want you to be completely happy with your purchase. We understand that shopping online means that you can’t touch and feel the items you're purchasing and that sometimes they may be different to what you expected.
While we’re pretty confident that you’ll love your purchase, if it’s not perfect for you, simply package it back up exactly as it came and send it back within 30 days and we’ll refund your money, no questions asked. (Well, we may ask why, but that’s just because we’re nosy and we’d love to better understand if it’s the fabric, the fit, or anything else in our control so that we can do better next time).
Please note that returned items must be in the exact same condition as they were received. That means that they must be unworn, unwashed, no signs of wear, no perfume smells and with the swing tags still attached.
**Please note that while we are dispatching orders on time, we are currently experiencing postal delays as a result of COVID-19. Please allow extra time to receive your order.
Orders are packed and shipped daily, Monday through to Friday (except public holidays). Any orders placed Friday midday EST will ship the following Monday. Upon shipping, you will be notified by email with a tracking number so that you can stalk your friendly postie.
Estimated delivery is 2-5 working days depending on your location and seasonal or postal delays. Please allow extra time for orders to WA, or remote locations.
Please note that during high volume periods, like a sale, the processing time may increase, however we will do our best to get you your goodies as fast as we can!
Yes, you sure can! Along with your order confirmation, once your order has shipped you will be sent a tracking number so that you can stalk it all the way to your door!
For orders under $60 a flat rate of $7.95 is charged. Don't want to pay for postage? I mean, who does? Load up that cart because shipping is on us for orders over $60– yay!
Oh no! Hopefully this doesn’t happen but if it does for any reason we’ll figure it out together!
If its been 7 days since you placed your order and you haven’t received it, please let us know by emailing us at firstname.lastname@example.org with your name and order number and we’ll do our best to help you.
Yes, we ship all over the world. Shipping costs will apply, please get in touch if you wish to place an international order.
We ship far and wide and we’re pretty proud of that. However, we are not responsible for customs and duties determined by each country’s individual customs agency.
Duties, taxes and other fees are the responsibility of the recipient.
Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try!
We aim to get your goodies out to you as quickly as possible, so if you made a mistake or need to make a change to your order please email us urgently at email@example.com and we will do our best to help if we can.
We pride ourselves on the quality of our clothing and all orders are checked prior to being shipped.
In the unlikely event that you do find a fault, please contact us immediately at firstname.lastname@example.org and include your order number and a photo of the fault. We will work with you to arrange a return, replacement, refund or credit.
We will always respect and protect your privacy. Love Haidee will never disclose or sell your information to anyone .. period!
Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code has not expired.
No, sorry! You can only use one promotional discount per order.
We want to ensure that you get the perfect size for you so we have included size guides on all the product pages. Wherever possible with our photographs we also include what size each girl is wearing and their height to help you select the right size for you. Click here to be taken straight to the size charts.
If you’re still unsure, don’t hesitate to email me at email@example.com and I’d be more than happy to help you work out your best size.